Customer Service

We want to hear from you!

In addition to our extensive community-supported knowledge-base, Formlabs offers email support to help Form 1+ users accelerate their understanding and troubleshoot products. If you need any help with one of the Formlabs products you purchased or just have a simple question or suggestion, please contact us through our web form.

Please keep in mind that our normal hours of operation are from 9am to 5pm (EST) Monday through Friday. We do not currently offer phone support. Please refer to our support page for help with common questions.

Special Ordering Requirements

To generate a quote, please visit our web store and add the relevant items to your shopping cart. Once you fill out your shipping information, you can click “request quote” instead of checking out and a quote for your order will be emailed to you.

If you require other special information in order to purchase our products, please provide details through our web form.

Order Changes and Cancellations

You can cancel or change your order before your product has shipped. We cannot change or cancel your order after it has shipped.

Shipping & Returns

For more information about shipping options and returns, please view the Shipping & Returns page.

Questions? Get in touch.

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