Privacy Policy



Effective Date – August 5, 2013

Formlabs is committed to protecting your privacy. This Privacy Policy applies to our websites that link to it, including www.formlabs.com, and to our online store (collectively, the “Websites”). This statement governs our data collection, processing and usage practices. By using the Websites, you consent to the data practices described in this Privacy Policy.

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Changes to this Privacy Policy

We may update this Privacy Policy from time-to-time by posting a new version online. You should check this page occasionally to review any changes. We will provide notice of any changes by posting the revised Privacy Policy on our Websites. Your continued use of the Websites and/or continued provision of Personal Information to us will be subject to the terms of the then-current Privacy Policy.

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Contact Us

If you have any questions about this Privacy Policy or our treatment of the information you provide us, please write to us by email at labs@formlabs.com or by mail to Formlabs, Inc., Formlabs, 35 Medford St. #1, Somerville, MA 02139, Attn: Privacy.

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Information We Collect

You are free to explore the Websites without providing any information about yourself. When you visit the Websites or register for our store, we request that you provide Personal Information about yourself, and we collect Navigational Information.

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Personal Information

“Personal Information” means any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about any transactions, both free and paid, that you enter into on the Websites.

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Navigational Information

“Navigational Information” means information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed. Please see the “Navigation Information” section below.

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Information About Children

The Websites are not intended for or targeted at children under 13, and we do not knowingly or intentionally collect information about children under 13. If you believe that we have collected information about a child under 13, please contact us at labs@formlabs.com, so that we may delete the information.

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Data Collection

During installation, Formlabs software may ask you to opt-in to the collection of diagnostic information regarding your use of Formlabs’ software or hardware in order to help our engineers improve Formlabs’ products. If you opt in, you agree that Formlabs may collect, maintain, and use information about the operation of Formlabs’ hardware and software, such as hardware serial numbers, print times, laser power levels, and 3D model sizes.  No models, 3D geometry, or personal information will be collected without your additional and explicit consent.

How We Use Information We Collect

We use the information we collect only in compliance with this Privacy Policy.

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We Never Sell Personal Information

We will never sell your Personal Information to any third party.

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Use of Personal Information

In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal Information to: (a) improve your browsing experience by personalizing the Websites; (b) send information (other than marketing communications) to you which we think may be of interest to you by post, email, or other means; (c) send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, and (d) provide other companies with statistical information about our users – but this information will not be used to identify any individual user.  In addition, we may share data with trusted partners to contact you based on your interest to receive such communications, help us perform statistical analysis, send you email or postal mail, or provide customer support. Such third parties are prohibited from using your Personal Information except for these purposes, and they are required to maintain the confidentiality of your information.

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Use of Navigational Information

We use Navigational Information to operate and improve the Websites. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalized information about Formlabs.
Customer Testimonials and Comments -- We post customer testimonials and comments on our Websites, which may contain Personal Information. We obtain each customer's consent via email prior to posting the customer’s name and testimonial.

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Use of Credit Card Information

If you give us credit card information, we use it solely to check your financial qualifications and collect payment from you. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf.

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Service Providers

We employ other companies and people to provide services to visitors to our Websites on our behalf and may need to share your information with them to provide information, products or services to you. Examples may include removing repetitive information from prospect lists, analyzing data, providing marketing assistance, processing credit card payments, and providing customer service. In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to our privacy and customer data handling policies.

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Security of your Personal Information

We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. When sensitive Personal Information (such as a credit card information) is collected on our store, it is protected by Shopify, our third-party e-commerce provider.

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Social Media Features

Our Websites include Social Media Features, such as the Facebook Like button and Widgets, such as the “Share This” button or interactive mini-programs that run on our sites. These Features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Websites. Your interactions with these Features are governed by the Privacy Policy of the companies providing them.

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External Websites

Our Websites provide links to other websites. We do not control, and are not responsible for, the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices. This Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have.

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Public Forums

We may offer publicly accessible message boards, blogs, and community forums. Please keep in mind that if you directly disclose any information through our public message boards, blogs, or forums, this information may be collected and used by others. We will correct or delete any information you have posted on our servers if you so request, as described in “Opting-Out and Unsubscribing” below.

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Retention of Personal Information

We retain Personal Information that you provide us as long as we consider it potentially useful in contacting you about our company, products or services. We retain information about our customers for as long as we need it to provide service to the customer. We will delete this information from our servers at an earlier date if you so request, as described in “Opting-Out and Unsubscribing” below.

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International Transfer of Information

To facilitate our global operations, we may transfer and access Personal Information from around the world, including the United States. This Privacy Statement shall apply even if we transfer Personal Information to other countries.

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Corporate Events

If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company would receive all the Visitor Information and other information gathered by Formlabs on the Websites.

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Compelled Disclosure

We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights or to comply with a law, court order, or legal process.

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Navigational Information

Cookies

We use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize pages on our Websites, or register for our store, a cookie helps us to recall your specific information on subsequent visits.

When you return to the same Website, the information you previously provided can be retrieved, so you can easily use the features that you customized. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Websites. We keep track of the pages you visit on the Websites, in order to determine what parts of our store and the Websites are the most popular. This data is used to deliver customized content and advertising on the Websites to visitors whose behavior indicates that they are interested in a particular subject area.

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Log Files

Formlabs may also collect anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites using log files. There is also information about your computer hardware and software that is automatically collected by Formlabs. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by Formlabs for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Formlabs website. For these purposes, we do link this automatically-collected data to Personal Information such as name, email address, address, and phone number.

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Opting-Out and Unsubscribing

Reviewing, Correcting and Removing Your Personal Information

If you provide us with your Personal Information, you have the following rights with respect to that information:

  • To review the user information that you have supplied to us
  • To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us
  • To request that your user information not be used to contact you
  • To request that your user information be removed from any solicitation list that we use
  • To request that your user information be deleted from our records
  • To opt out of being solicited by the Websites or third parties

To exercise any of these rights, please contact us at labs@formlabs.com or by mail to Formlabs, Inc., Formlabs, 35 Medford St. #1, Somerville, MA 02143, Attention: Privacy. We will promptly change, correct, or delete your information.

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To Unsubscribe From Our Communications

You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link located on the bottom of our emails, or by sending us email us at labs@formlabs.com, or by sending us postal mail to Formlabs, Inc., Formlabs, 35 Medford St. #1, Somerville, MA 02143, Attention: Privacy. Customers cannot opt out of receiving transactional emails related to their account with us or our store.