Formlabs Pro Service Plan

Tailored for professionals, our premier support service is designed to meet the needs of your business and deliver rapid response to critical issues. Let our team of experts help yours.

Add Service Plan

Pro Service Plan

$499

These features are designed to increase your access to our team of Pro Service Engineers and minimize your printing downtime.

Customized Training Session

Learn in the ins and outs of desktop 3D printing with a training session customized to you. Schedule a 30-minute video chat with a Pro Service Engineer, and become an expert in no time.

Phone Support

Have an urgent question? You now have a direct line to a Pro Service Engineer to help you one-on-one. Call us Monday through Friday, 9 am to 5 pm EST.

Pro Plan Mail

Priority Email Support

You’re our priority in email support. Shoot us an email, and a Pro Service Engineer will respond within half a business day.

Hot Swap

If our team determines your printer needs to be repaired or replaced, we’ll ship you a replacement before receiving your old printer. All you need to do is put the old one in the box and ship it back.

For complete details, download our PDF, or contact our sales team. This plan is only available in North America.

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Formlabs currently serves customers with shipping addresses in the USA, Canada, and Europe. For more information check out our Shipping information page. {.sample-disclaimer}

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Form 2 Pro Service Plan

With Formlabs Pro Plan, our award-winning Form 2 3D printer now comes paired with customized training and priority support. Tailored for professionals, the premier support service is designed to meet the needs of the business and deliver rapid response to critical issues. Let our team of experts help yours.

Customized Training Session

It is important that you and your team are experts from day one. Pro Plan members can schedule a 30-minute customized online training session with one of our Pro Plan experts to learn the ins and outs of Desktop SLA printing to make sure you are printing professional parts in no time.

Dedicated Phone Support

Have an urgent question or concern? You will have access to a direct line to our support engineers.

Priority Email Support

If you don’t have time to call, schedule a time to speak with a support engineer at a convenient time for you. Less urgent need? Shoot us an email and we will respond within 2 hours.

Express Replacement

Even though it is rare we see a hardware issue, it is important to have a plan in case it happens. With Express Replacement, if you have a hardware issue, we will ship a Form 2 to you. All you need to do is put the old one in the box and ship it back.

For complete details, download our PDF, or contact our sales team.

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