Formlabs Services


Expert Support

Our Formlabs Support team has helped thousands of customers print successfully. We know Formlabs Printers better than anybody. Often, with just a little information we can diagnose any problems and work toward a quick resolution.

One-Year Warranty

Every Formlabs Printer ships with a full one-year warranty. For complete details, see the full warranty terms and shipping ranges.

Built For Professionals

We're here to keep you printing. To learn more about Pro Service Plan, download our PDF or contact our sales team.

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Serving Your Needs

We have two styles of support– great service with every printer and additional support for businesses.

Every Printer

For every Formlabs Printer, we pride ourselves on excellent customer service. You can always expect:

Fast and friendly.

We aim for fast replies and fast resolutions. We’ll be back to you within hours, not days. We’ve helped thousands of customers print successfully.

Humans helping humans.

When you contact Formlabs Support, you’re immediately working with one of our expert users. We know Formlabs Printers inside and out and what it feels like to run into problems.

We’re global.

We’re staffed from Boston and Berlin for extended business hours. Our team can assist in English, German, and French; plus, we’re flexible to work with non-English speakers.

Satisfaction is success.

We track our results and we’re proud to say customers consistently rate Formlabs Support with satisfaction above 95%.

Pro Service Plan

These features are designed to increase your access to our expert support staff and minimize printing downtime.

Customized Training Session

Learn in the ins and outs of desktop 3D printing with a training session customized to you. Schedule a 30-minute video chat with a Pro Service Engineer, and become an expert in no time.

Phone Support

Have an urgent question? You now have a direct line to a Pro Service Engineer to help you one-on-one. Call us Monday through Friday, 9 am to 5 pm EST.

Priority Email Support

You’re our priority in email support. Shoot us an email, and a Pro Service Engineer will respond within half a business day.

Hot Swap

If our team determines your printer needs to be repaired or replaced, we’ll ship you a replacement before receiving your old printer. All you need to do is put the old one in the box and ship it back.

Comparison of Formlabs Service Plans

  Form 1+ / Form 2 Printer With Formlabs Pro Service Plan
Form 1+/2 Bundle
One Year Warranty
Access to Online Support Pages
Customized Training Session
Priority Email Support
Phone Support
Hot Swap
PRICE $1999 / $3499 $2498 / $3998

*If you have recently bought a Formlabs Printer, you can upgrade to our Pro Service Plan for $499.

Submit a Ticket

Submit a ticket to our support team. Make sure to follow our guidelines to submitting a ticket, and include details and photos of the problem you’re having so that we can help you as effectively as possible.

Submit a Ticket

Request a Quote

Formlabs currently serves customers with shipping addresses in the USA, Canada, and Europe. For more information check out our Shipping information page. {.sample-disclaimer}

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Questions? Get in touch.

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