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3D Printing Customer Champion

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

User satisfaction lies at the heart of Formlabs’ success. The capabilities of our desktop technology are growing rapidly, and so are the needs of our Customer Care team. We're looking for:

  • Expert teachers to help our customers learn the ropes of 3D printing
  • Problem solvers to figure out what went wrong and how to fix it
  • Empathetic communicators to keep our users’ trust

Our 3D Printing Customer Champions use these skills to define the customer experience. Get in touch if you want to deliver best-in-class product support for 3D print professionals and enthusiasts around the world.

The Job:

  • Connect with 3D printer users to teach technology, identify problems, and create solutions
  • Translate technical concepts into actionable steps for users
  • Print, print, print to your heart’s content

You:

  • Love to make your customer’s day by not only answering there question but also anticipating those to come
  • Able to make friends with new technology (and your human friends make you fix theirs)
  • Already caught our grammatical mistake above (spelling matters to you, too)

Bonus Skills:

  • Know the intricacies of Zendesk or a similar ticket management platform
  • Please note this position is based out of our Somerville, MA office

Our Perks:

  • Flexible Vacation
  • Generous premium coverage for medical, dental, and vision plans
  • Paid parental leave
  • Commuter benefits
  • Unlimited 3D prints

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.

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