Fast and friendly.
We aim for fast replies and fast resolutions. We’ll be back to you within hours, not days. We’ve helped thousands of customers print successfully.
Humans helping humans
When you contact Formlabs Services, you’re immediately working with one of our expert users. We know Formlabs 3D printers inside and out, and what it feels like to run into problems.
We’re staffed from Boston and Berlin for extended business hours. Our team can assist in English, German, and French; plus, we’re flexible to work with non-English speakers.
Satisfaction is success.
We track our results and we’re proud to say customers consistently rate Formlabs Services with satisfaction above 95%.
Extended Warranty **
Add a year of additional coverage to the standard one-year warranty included with every Form 2 3D printer to get two years of worry-free printing.
** Must be purchased within 30 days of Form 2 order. Please see full Warranty Terms for details. Right now only available in the U.S. and Canada, coming soon to EU.
Pro Service Plan ***
Tailored for professionals, this premier support service is designed to meet the needs of your business and deliver rapid response to critical issues.
Looking for two years of coverage? Start with Extended Pro Service Plan.
Customized Training Session
Learn the ins and outs of desktop 3D printing with a training session customized to you. Schedule a 30-minute video chat with a Pro Service Engineer, and become an expert in no time.
Have an urgent question? You now have a direct line to a Pro Service Engineer to help you one-on-one. Call us Monday through Friday, 9 am – 6 pm ET and CET.
Priority Email Support
You’re our priority in email support. Shoot us an email, and a Pro Service Engineer will respond within half a business day.
If our team determines your printer needs to be repaired or replaced, we’ll ship you a replacement before receiving your old printer. All you need to do is put the old one in the box and ship it back.