Effective Date – Oct. 15, 2015
Information We Collect
You are free to explore the Websites without providing any personal information about yourself. When you visit the Websites or register for our store, our forums, or the Dashboard, we request that you provide Personal Information about yourself, and we collect Navigational Information.
“Personal Information” means any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about any transactions, both free and paid, that you enter into on the Websites.
“Navigational Information” means information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed. Please see the “Navigation Information” section below.
Information About Children
The Websites are not intended for or targeted at children under 13, and we do not knowingly or intentionally collect information about children under 13. If you believe that we have collected information about a child under 13, please contact us at [email protected], so that we may delete the information.
During installation, Formlabs software may ask you to opt-in to the collection of diagnostic information regarding your use of Formlabs software or hardware in order to help our engineers improve Formlabs products. If you opt in, you agree that Formlabs may collect, maintain, and use information about the operation of Formlabs hardware and software, such as hardware serial numbers, print times, laser power levels, and 3D model sizes. No models, 3D geometry, or personal information will be collected without your additional and explicit consent.
If you choose to create an online account with the Dashboard or use a printer that has been previously connected to the Dashboard, you agree that Formlabs may collect, maintain, and use information about the operation of Formlabs’ hardware and software, such as hardware serial numbers, print times, laser power levels, resin type and volume, temperature, 3D model size, and other information relevant to printer operation. Further, the Dashboard users agree to share an isometric view of 3D models to be used for preview purposes within the user interface. Full Models, 3D geometry, and personal information will not be collected without your additional and explicit consent. Formlabs may ask you to provide feedback regarding your printing experience. Any responses will also be collected, maintained, and used by Formlabs.
Information collected for and by the Database will be associated with specific printers, identifiable by serial name. Users will access the printer through an encrypted MAC address where they will be prompted to create a username and password. Users who create an account will be able to associate printers with their account using the unique encrypted MAC address of the printer accessible via the printer’s User Interface. Multiple user accounts may be associated with each printer, but each user must have physical access to the printer. Each user will be able to see the every print job queued to the printer, but will be unable to associate print jobs with specific users unless the users self identify in the print job’s title.
How We Use Information We Collect
We Never Sell Personal Information
We will never sell your Personal Information to any third party.
Use of Personal Information
Use of Print Specific Information
Use of Navigational Information
We use Navigational Information to operate and improve the Websites. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalized information about Formlabs.
Customer Testimonials and Comments
We post customer testimonials and comments on our Websites, which may contain Personal Information. We obtain each customer's consent via email prior to posting the customer’s name and testimonial.
Use of Credit Card Information
If you give us credit card information, we use it solely to check your financial qualifications and collect payment from you. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf.
We employ other companies and people to provide services to visitors to our Websites on our behalf and may need to share your information with them to provide information, products or services to you. Examples may include removing repetitive information from prospect lists, analyzing data, providing marketing assistance, processing credit card payments, and providing customer service. In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to our privacy and customer data handling policies.
Security of your Personal Information
We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. When sensitive Personal Information (such as a credit card information) is collected on our store, it is protected by our third-party e-commerce provider.
Social Media Features
We may offer publicly accessible message boards, blogs, and community forums. Please keep in mind that if you directly disclose any information through our public message boards, blogs, or forums, this information may be collected and used by others. We will correct or delete any information you have posted on our servers if you so request, as described in “Opting-Out and Unsubscribing” below.
Retention of Personal Information
We retain Personal Information that you provide us as long as we consider it potentially useful in contacting you about our company, products or services. We retain information about our customers for as long as we need it to provide service to the customer. We will delete this information from our servers at an earlier date if you so request, as described in “Opting-Out and Unsubscribing” below.
International Transfer of Information
To facilitate our global operations, we may transfer and access Personal Information from around the world, including the United States. If you are in the European Union, or other regions with laws governing data collection and use, by providing your personal data to us, you consent to the transfer to, processing, and storage of your personal information in the United States and other countries, the privacy laws of which may be considered less strict than those of your region. This consent applies in addition to other legal grounds for transfer, processing and storage of your personal information, such as for contract fulfillment purposes.
If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company would receive all the Visitor Information and other information gathered by Formlabs on the Websites.
We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights or to comply with a law, court order, or legal process.
We use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize pages on our Websites, or register for our store, a cookie helps us to recall your specific information on subsequent visits.
When you return to the same Website, the information you previously provided can be retrieved, so you can easily use the features that you customized. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Websites. We keep track of the pages you visit on the Websites, in order to determine what parts of our store and the Websites are the most popular. This data is used to deliver customized content and advertising on the Websites to visitors whose behavior indicates that they are interested in a particular subject area.
Formlabs may also collect anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites using log files. Log files may also include information regarding the success, failure of, or individual satisfaction with recent print jobs. There is also information about your computer hardware and software that is automatically collected by Formlabs. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by Formlabs for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Formlabs website. For these purposes, we do link this automatically-collected data to Personal Information such as name, email address, address, and phone number.
Opting-Out and Unsubscribing
Reviewing, Correcting and Removing Your Personal Information
If you provide us with your Personal Information, you have the following rights with respect to that information:
- To review the user information that you have supplied to us
- To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us
- To request that your user information not be used to contact you
- To request that your user information be removed from any solicitation list that we use
- To request that your user information be deleted from our records
- To opt out of being solicited by the Websites or third parties
To exercise any of these rights, please contact us at [email protected] or by mail to Formlabs, Inc., 35 Medford St., Suite 201, Somerville, MA 02143, Attention: Privacy. We will promptly change, correct, or delete your information.
To Unsubscribe From Our Communications
You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link located on the bottom of our emails, or by sending us email us at [email protected], or by sending us postal mail to Formlabs, Inc., 35 Medford St., Suite 201, Somerville, MA 02143, Attention: Privacy. Customers cannot opt out of receiving transactional emails related to their account with us or our store.