Formlabs Services

Our Formlabs Services team has helped tens of thousands of customers 3D print successfully. In addition to online support resources, we provide customer care and a minimum one-year warranty to each and every Formlabs 3D printer and offer several additional service and warranty packages to meet your needs. Review the options to learn more about how we can help you succeed with high-quality 3D printing.

Service Plans for Professionals

Tailored for professionals, these premier support service plans are designed to meet the needs of your business and deliver a rapid response to critical issues. Our Service Plans are backed by a dedicated team of certified workflow-trained support representatives.

We Speak Your Language

Our team of service engineers supports you from Boston and Berlin for extended business hours. We provide frontline support in five core languages: English, German, French, Spanish, Italian.  

Humans helping humans

When you contact Formlabs Services, you’ll be working together with one of our experts. We know Formlabs 3D printers inside and out, and understand what it feels like to run into problems.

Direct Phone and Priority Email Support

You're our priority. Send us an email, and our expert team will respond within half a business day, on average 80% faster than for standard customer care.

Have an urgent question? As a service plan customer, you have a direct line to our team of experts to help you one-on-one. Call us Monday through Friday, 9 am – 6 pm ET and CET.

Customized Training Session

Learn the ins and outs of 3D printing with a training session customized to you. After purchasing a printer and a service plan, book your customised training. Your trained support representative will give you a general introduction and cover pre-print preparation in PreForm software, maintenance of the printer, post-processing various materials, and answer any questions you might have. You can also send your own models to the trainer in advance and discuss during the training how you can print them successfully.

Formlabs offers some next-level training and support which is considered like you are always having an expert by your side to help you in any situation. Those facts are a game-changer for us.

Bian Paul Sauperl Corona Dentis, Dental Service Plan Customer

Hot Swap Replacement Printer

If our team determines that your printer needs to be repaired or replaced, we will replace it immediately. Once the replacement printer arrives, all you have to do is pack the defective printer and we will organize the collection.

This allows service plan customers to cut downtime without a 3D printer by 85% on average.

We are really happy with the print quality and technical support we receive from Formlabs, the service is excellent. Responses are quick and helpful and when we had an issue that we couldn’t resolve ourselves, we were able to get a hot swap printer as part of our Pro Service Plan membership.

Kals Wilde Director, JR Design + Fabrication, Pro Service Plan Customer

Service Plan and Warranty Benefits Overview

Our premier support service plans include printer replacement and a list of proactive and reactive support services. See the detailed breakdown of the benefits below.

Customer Care
Extended Warranty
Pro Service Plan (PSP)
Dental Service Plan (DSP)
Printer Replacement Services
Printer / Component Replacement
X
X
X
Hot Swap
X
X
Spare Part Kit
Reserve Printer
Extended Warranty
Included, up to 3 years
Included, up to 3 years
Included, up to 3 years
Reactive Support Services
Chat Support
X
X
X
X
Email Support
X
X
X
X
Phone Support
X
X
Priority Email Support
X
X
Workflow-Trained Support Representatives
X
Expedited Repair Diagnosis
X
Proactive Support Services
Live, Customized Training
60 min
90 min

Read the MPSP full Terms of Service here.

Service Plan and Warranty Pricing

You can add service plans and additional coverage beyond the standard one-year warranty to any of our printer packages. Buy a service plan in a package with your Formlabs printer to save money and be covered for up to 3 years.

Form 3 + PSPForm 3B + DSPForm 3L + PSPForm 3BL + DSP
Basic package
incl. Accessories
1 Year
Warranty & Service Plan
€3,699
savings: €99
€4,699
savings: €134
€10,999€12,999
2 Year
Warranty & Service Plan
€4,599
savings: €297
€5,799
savings: €532
€13,499
savings: €399
€15,499
savings: €899
3 Year
Warranty & Service Plan
€5,399
savings: €595
€6,699
savings: €1,130
€14,999
savings: €1,798
€17,499
savings: €2,298
Complete Package
incl. Accessories & Post-Processing
1 Year
Warranty & Service Plan
€4,799
savings: €197
€5,799
savings: €232
Coming SoonComing Soon
2 Year
Warranty & Service Plan
€5,699
savings: €395
€6,899
savings: €630
Coming SoonComing Soon
3 Year
Warranty & Service Plan
€6,499
savings: €693
€7,799
savings: €1,228
Coming SoonComing Soon

Pro Service Plan (PSP)

Premier support service is designed to meet the needs of your business and deliver rapid response to critical issues. 

Dental Service Plan (DSP)

Our Dental Service Plan (DSP) is backed by a dedicated team of certified Dental Support Specialists who know exactly how to meet the specialized demands of dental professionals. Includes personalized onboarding training, proactive check-ins, and the best phone and email support in the industry.

Factory Solutions

Every business is unique. Your manufacturing solution should be too. Collaborate, develop, and produce with Formlabs.

Submit a Request

Submit a request to our support team. Make sure to follow our guidelines to submitting a request, and include details and photos of the problem you’re having so that we can help you as effectively as possible.