Formlabs Services

In addition to the on-demand resources available at support.formlabs.com, Formlabs offers several service and warranty packages to meet your needs. Review the options below to learn more about how we can help you succeed with high quality 3D printing.

Customer Care

Our Formlabs Services team has helped thousands of customers print successfully. We know Formlabs 3D printers and products better than anybody. Often with just a little information, we can diagnose an issue and work toward a quick resolution.

We’re global.

We’re staffed from Boston and Berlin for extended business hours. Our team can assist in English, German, French, and Italian; plus, we’re flexible to work with non-English speakers.

Humans helping humans.

When you contact Formlabs Services, you’re immediately working with one of our expert users. We know Formlabs 3D printers inside and out, and what it feels like to run into problems.

Fast and friendly.

We aim for fast replies and fast resolutions. We’ll be back to you within hours, not days.

You're covered.

Each and every Formlabs 3D printer ships with a one year warranty. Read the full terms of service.

 

Pro Service Plan | $499

Tailored for professionals, this premier support service is designed to meet the needs of your business and deliver rapid response to critical issues. 

Looking for two years of coverage? Start with Extended Pro Service Plan + Warranty.

Available in the U.S., Canada, and EU. Please see full Terms of Service: North America or Europe

Buy Now

 

Extended Pro Service Plan + Warranty | $1399

Add a year of additional coverage to the standard one-year warranty included with every Formlabs 3D printer for two years of worry-free Pro Service Plan and warranty coverage.

Must be purchased within 30 days of printer order. Please see full Warranty Terms for details. Available in the U.S., Canada, and EU.

Customized training session
Customized training session

Learn the ins and outs of desktop 3D printing with a training session customized to you. Schedule a 60-minute video chat with a Pro Service Engineer, and become an expert in no time.

Phone support
Phone support

Have an urgent question? You now have a direct line to a Pro Service Engineer to help you one-on-one. Call us Monday through Friday, 9 am – 6 pm ET and CET.

Priority email support
Priority email support

You're our priority in email support. Shoot us an email, and our expert team will respond within half a business day.

Hot swap
Hot swap

If our team determines your printer needs to be repaired or replaced, we'll ship you a replacement before receiving your old printer. All you need to do is put the old one in the box and ship it back.

Enterprise Service Plan

Designed to provide maximum uptime, this top tier service enables production teams to partner with a dedicated contact to keep their fleet healthy with advanced training, hardware options, and remote monitoring when available.

Get in touch with our sales team to learn more.

Trainings & Seminars

In-person trainings and seminars to help your team master the stereolithography (SLA) workflow and roll out 3D printing in your organization.

Submit a Request

Submit a request to our support team. Make sure to follow our guidelines to submitting a request, and include details and photos of the problem you’re having so that we can help you as effectively as possible.

Submit a Request