Formlabs Services

Formlabs offers several service and warranty packages to meet your needs. Review the options below to learn more about how we can help you succeed with high quality 3D printing.

Standard Support & Warranty

Our Formlabs Services team has helped thousands of customers print successfully. We know Formlabs 3D printers and products better than anybody. Often with just a little information, we can diagnose an issue and work toward a quick resolution.

We’re global.

We’re staffed from Boston and Berlin for extended business hours. Our team can assist in English, German, French, and Italian; plus, we’re flexible to work with non-English speakers.

Humans helping humans.

When you contact Formlabs Services, you’re immediately working with one of our expert users. We know Formlabs 3D printers inside and out, and what it feels like to run into problems.

Fast and friendly.

We aim for fast replies and fast resolutions. We’ll be back to you within hours, not days.

You're covered.

Each and every Form 2 3D printer ships with a one year warranty. Click here to read the full terms.

Extended Warranty | $499

Add a year of additional coverage to the standard one-year warranty included with every Form 2 3D printer to get two years of worry-free printing.

Must be purchased within 30 days of Form 2 order. Please see full Warranty Terms for details. Available in the U.S., Canada, and EU.

Pro Service Plan | $499 / Extended | $899

Tailored for professionals, this premier support service is designed to meet the needs of your business and deliver rapid response to critical issues.
Looking for two years of coverage? Start with Extended Pro Service Plan.

Available in the U.S., Canada, and EU. Please see full Terms of Service: North America or Europe


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Customized Training Session

Learn the ins and outs of desktop 3D printing with a training session customized to you. Schedule a 30-minute video chat with a Pro Service Engineer, and become an expert in no time.

Phone Support

Have an urgent question? You now have a direct line to a Pro Service Engineer to help you one-on-one. Call us Monday through Friday,
9 am – 6 pm ET and CET.

Priority Email Support

You’re our priority in email support. Shoot us an email, and a Pro Service Engineer will respond within half a business day.

Hot Swap

If our team determines your printer needs to be repaired or replaced, we’ll ship you a replacement before receiving your old printer. All you need to do is put the old one in the box and ship it back.

Live Online Training | $149

Become a 3D printing expert with a Live Online Training session. Choose the Form 2 or PreForm course and spend 45 minutes with a Pro Service Engineer to learn the fundamentals.

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What you’ll learn in


Form 2:

• The mechanics of how the Form 2 works
• Tips and tricks for care and maintenance
• Troubleshooting techniques to resolve common issues

What you'll learn in

PreForm:

• Step-by-step instructions, from opening a 3D file to sending the file to the printer
• How to orient, support, and layout your model to achieve the best possible print results.

Sessions are currently available in English and offered between 9 am and 6 pm ET. Please review our Terms of Service for full details.

 

Service and Warranty Coverage Over Time

Submit a Request

Submit a request to our support team. Make sure to follow our guidelines to submitting a request, and include details and photos of the problem you’re having so that we can help you as effectively as possible.

Submit a Request

Fragen? Nehmen Sie Kontakt mit uns auf.

Korrespondenz leider nur in Englisch möglich

Bitte beachten Sie, dass wir zum gegenwärtigen Zeitpunkt Hilfe und Support nur in englischer Sprache anbieten können.

Questions? Get in touch.

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