Formlabs Services

Formlabs Services

Expert Support

Our Formlabs Services team has helped thousands of customers print successfully. We know Formlabs 3D printers better than anybody. Often with just a little information, we can diagnose any issues and work toward a quick resolution.

One-Year Warranty

Every Formlabs Printer ships with a full one-year warranty. For complete details, see the full warranty terms and shipping ranges.

Pro Service Plan: High-Touch Support For Professionals

We're here to keep you printing. To learn more about Pro Service Plan, read on below, download our PDF, or contact our sales team.

Upgrade to Pro Service Now

Serving Your Needs

We have two styles of support– great service with every printer and additional support for businesses.

Every Printer

For every Formlabs 3D printer, we pride ourselves on excellent customer service. You can always expect:

Fast and friendly.

We aim for fast replies and fast resolutions. We’ll be back to you within hours, not days. We’ve helped thousands of customers print successfully.

Humans helping humans.

When you contact Formlabs Services, you’re immediately working with one of our expert users. We know Formlabs 3D printers inside and out, and what it feels like to run into problems.

We’re global.

We’re staffed from Boston and Berlin for extended business hours. Our team can assist in English, German, and French; plus, we’re flexible to work with non-English speakers.

Satisfaction is success.

We track our results and we’re proud to say customers consistently rate Formlabs Services with satisfaction above 95%.

Pro Service Plan

These features are designed to increase your access to our expert support staff and minimize printing downtime. Pro Service Plan is a yearly subscription, available for Form 2 printers in North America and Europe. For more details, please review North American Terms of Service and European Terms of Service.

Customized Training Session

Learn in the ins and outs of desktop 3D printing with a training session customized to you. Schedule a 30-minute video chat with a Pro Service Engineer, and become an expert in no time.

Phone Support

Have an urgent question? You now have a direct line to a Pro Service Engineer to help you one-on-one. Call us Monday through Friday, 9 am to 5 pm EST.

Priority Email Support

You’re our priority in email support. Shoot us an email, and a Pro Service Engineer will respond within half a business day.

Hot Swap

If our team determines your printer needs to be repaired or replaced, we’ll ship you a replacement before receiving your old printer. All you need to do is put the old one in the box and ship it back.

Comparison of Formlabs Services

Every Formlabs Printer ships with a full one-year warranty. For complete details, see the full warranty terms and shipping ranges.
** If you have recently bought a Formlabs printer, you can upgrade to our Pro Service Plan for $499 / 499 €.

Submit a Ticket

Submit a ticket to our support team. Make sure to follow our guidelines to submitting a ticket, and include details and photos of the problem you’re having so that we can help you as effectively as possible.

Submit a Ticket

Fragen? Nehmen Sie Kontakt mit uns auf.

Korrespondenz leider nur in Englisch möglich

Bitte beachten Sie, dass wir zum gegenwärtigen Zeitpunkt Hilfe und Support nur in englischer Sprache anbieten können.

Questions? Get in touch.


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