In addition to the on-demand resources available at support.formlabs.com, Formlabs offers several service and warranty packages to meet your needs. Review the options below to learn more about how we can help you succeed with high quality 3D printing.
Standard Support & Warranty
Our Formlabs Services team has helped thousands of customers print successfully. We know Formlabs 3D printers and products better than anybody. Often with just a little information, we can diagnose an issue and work toward a quick resolution.
We’re staffed from Boston and Berlin for extended business hours. Our team can assist in English, German, French, and Italian; plus, we’re flexible to work with non-English speakers.
Humans helping humans.
When you contact Formlabs Services, you’re immediately working with one of our expert users. We know Formlabs 3D printers inside and out, and what it feels like to run into problems.
Fast and friendly.
We aim for fast replies and fast resolutions. We’ll be back to you within hours, not days.
Each and every Form 2 3D printer ships with a one year warranty. Click here to read the full terms.
Pro Service Plan | £450
Tailored for professionals, this premier support service is designed to meet the needs of your business and deliver rapid response to critical issues.
Looking for two years of coverage? Start with Extended Pro Service Plan.
Extended Warranty | £1250
Add a year of additional coverage to the standard one-year warranty included with every Form 2 3D printer to get two years of worry-free printing.
Must be purchased within 30 days of Form 2 order. Please see full Warranty Terms for details. Available in the U.S., Canada, and EU.
Customized training session
Learn the ins and outs of desktop 3D printing with a training session customized to you. Schedule a 30-minute video chat with a Pro Service Engineer, and become an expert in no time.
Have an urgent question? You now have a direct line to a Pro Service Engineer to help you one-on-one. Call us Monday through Friday, 9 am – 6 pm ET and CET.
Priority email support
You're our priority in email support. Shoot us an email, and a Pro Service Engineer will respond within half a business day.
If our team determines your printer needs to be repaired or replaced, we'll ship you a replacement before receiving your old printer. All you need to do is put the old one in the box and ship it back.
Trainings & Seminars
In-person trainings and seminars to help your team master the Form 2 workflow and roll out 3D printing in your organization.
Service and Warranty Coverage Over Time
Dental Service Plan
Our Dental Service Plan (DSP) is backed by a dedicated team of certified Dental Support Specialists who know exactly how to meet the specialized demands of dental professionals. Includes personalized onboarding training, proactive check-ins, and the best phone and email support in the industry.
Consulting and Collaborative R&D
Whether you're a long-time Formlabs customer or recently bought a printer, a team of Formlabs experts will help you discover and implement new applications for 3D printing.