Enterprise Service Plan (ESP)

Available for Form Series and Fuse Series customers running multiple printers.

Scale Your Fleet With Confidence

ESP makes it easy to run multiple printers and maximize uptime by offering a list of professional services and partnering with a dedicated contact for top-tier service.

Access to a dedicated representative

Access by phone and email to a dedicated representative for your account.

Customized training

A 120-minute training session over video with an Enterprise Service Engineer, customized to you, and demonstrating advanced procedures to quickly and efficiently maintain your printers.

Expedited troubleshooting

Keeping downtime in mind, ESP support team will require fewer troubleshooting before repairing or replacing your printer.

Hot swap expedited printer replacement

Ensure constant uptime: Formlabs will ship you a replacement printer to keep you printing if your printer needs to be repaired or replaced.

Proactive check-ins

We’ll check in on your process and equipment diagnostics every quarter so you can stay focused on running your business.

Proactive management of printer health

We’ll proactively communicate with you about printer health and maintenance. If our team notices errors or problems with one of your printers, we’ll proactively reach out to you.

Spare parts kit

We’ll provide a spare parts menu outlining available repair parts for onsite stock. We’ll send instructions for part installation upon part purchase and spare parts will be replenished at no cost to you when used on in-warranty printers.

Warranty for the duration of the plan

Enterprise Service Plan extends the one-year warranty included with your printer to the full duration of the plan, and allows for coverage for the lifetime of your printers.

Compare Benefits

Enterprise Service Plan is ideal for customers in a manufacturing environment or where continued printing output from a fleet of printers is important for business. We minimize downtime through quick, above and beyond service and proactive monitoring, and provide support for the entire lifetime of your printers.

Basic Warranty

Duration

1 Year

Printer/Component Replacement

Priority Email Support

Phone Support

Phone support by our team. Available Monday through Friday, 9 am - 6 pm local time. Multilingual support in English, German, French, Italian, Spanish, and Japanese.

Printer Hot Swap

Training Videos

Proactive Check-Ins

Remote Printer Health Monitoring

Spare Parts Kit

Pro Service Plan (PSP), Medical Service Plan (MSP), Dental Service Plan (DSP)

Duration

Up to 3 Years

Printer/Component Replacement

Priority Email Support

Yes, dedicated team.

Phone Support

Priority phone support by our team of dedicated experts. Available Monday through Friday, 9 am - 6 pm local time. Multilingual support in English, German, French, Italian, Spanish, and Japanese.

Printer Hot Swap

If troubleshooting doesn't get you back to printing, we'll expedite a replacement.

Training Videos & Live Q&A

Schedule a live session with an expert on our team to ask questions about your specific workflow.

Proactive Check-Ins

Remote Printer Health Monitoring

Spare Parts Kit

Enterprise Service Plan

Duration

Up to the lifetime of your printers

Printer/Component Replacement

Priority Email Support

Yes, dedicated representative.

Phone Support

Access by phone and email to a dedicated representative for your account. Available Monday through Friday, 9 am - 6 pm local time. Multilingual support in English, German, French, Italian, Spanish, and Japanese.

Printer Hot Swap

If troubleshooting doesn't get you back to printing, we'll expedite a replacement.

Training Videos & Customized Live Training Session

120-minute customized live training session with an expert on our team.

Proactive Check-Ins

Quarterly

Remote Printer Health Monitoring

Spare Parts Kit

Enterprise Service Plan is available by contacting sales.

Need Assistance Now?

Customer Support

We’re available to help you. Submit a support request here.

Submit a Support Request

Terms and conditions apply. Please see the Hardware Service Terms for more information.