Enterprise Service Plan (ESP)
Available for Form Series and Fuse Series customers running multiple printers.
Scale Your Fleet With Confidence
ESP makes it easy to run multiple printers and maximize uptime by offering a list of professional services and partnering with a dedicated contact for top-tier service.
Priority access to Enterprise Service Experts
Customized training
Expedited troubleshooting
Hot swap expedited printer replacement
Proactive check-ins
Proactive management of printer health
Spare parts kit
Warranty for the duration of the plan
Compare Benefits
Enterprise Service Plan is ideal for customers in a manufacturing environment or where continued printing output from a fleet of printers is important for business. We minimize downtime through quick, above and beyond service and proactive monitoring, and provide support for the entire lifetime of your printers.
Basic Warranty
Duration
Printer/Component Replacement
Priority Email Support
Phone Support
Phone support by our team. Available Monday through Friday, 9 am - 6 pm ET and CET. Available in English.
Printer Hot Swap
Training Videos
Proactive Check-Ins
Remote Printer Health Monitoring
Spare Parts Kit
Pro Service Plan (PSP), Medical Service Plan (MSP), Dental Service Plan (DSP)
Duration
Printer/Component Replacement
Priority Email Support
Yes, dedicated team.
Phone Support
Receive first priority in being supported by our team of experts over the phone. Available Monday through Friday, 9 am - 6 pm ET and CET. Multilingual support in English, German, Italian, French, and Spanish.
Printer Hot Swap
If troubleshooting doesn't get you back to printing, we'll expedite a replacement.
Training Videos & Live Q&A
Schedule a live session with an expert on our team to ask questions about your specific workflow.
Proactive Check-Ins
Remote Printer Health Monitoring
Spare Parts Kit
Enterprise Service Plan
Duration
Printer/Component Replacement
Priority Email Support
Yes, dedicated representative.
Phone Support
A direct phone line to a dedicated Enterprise Service Expert. Available Monday through Friday, 9 am - 6 pm ET and CET. Multilingual support in English, German, Italian, French, and Spanish.
Printer Hot Swap
If troubleshooting doesn't get you back to printing, we'll expedite a replacement.
Training Videos & Customized Live Training Session
120-minute customized live training session with an expert on our team.
Proactive Check-Ins
Quarterly
Remote Printer Health Monitoring
Spare Parts Kit
Enterprise Service Plan is available by contacting sales.
Need Assistance Now?
Customer Support
Submit a Support RequestTerms and conditions apply. Please see the Hardware Service Terms for more information.