Medical Service Plans (SLA)

Uncompromised Reliability for Critical Care

Secure your clinical outcomes. Protect your investment, maximize ROI, and eliminate unforeseen interruptions with our dedicated medical service plans for the Form 4 Series Printers and Accessories.

All Inclusive Hardware Warranty

Our experts provide rapid remote support and ship replacement parts at no cost to you. Coverage extends to accessories, including the Form Wash (V2/L) and Form Cure (V2/L).

Up to Five Years of Coverage for Your Entire Fleet

Protect your fleet long-term with one, three, or five-year service plan options designed to align with hospital and lab budget cycles. Receive one year free with a three-year plan, or two years free with a five-year plan.

Accident Coverage

In high-stakes environments, accidents happen—but they shouldn't halt your surgical planning. We cover accidental damage alongside manufacturing issues, ensuring your investment is protected under any circumstances.

Express Replacement Service

If remote troubleshooting and quick repairs can’t solve the issue, we’ll ship a replacement device before you return the original to minimize downtime.

Priority Phone and Email Support

Skip the queue. Gain direct access to a dedicated team of technical experts who understand the nuances of biocompatible materials and workflows.

Training Videos and a Live Q&A

Master your digital workflow with our specialized onboarding library. Plus, leverage a live 1-on-1 session with an expert to optimize your specific settings for surgical guides, models, or restorations.

Medical Service Plan Benefits

Choose the level of protection your clinical or research workflow demands. Our Medical Service Plans offer comprehensive warranty coverage and Express Replacement for rapid recovery. Step up to a Production Plan for the ultimate institutional safety net, including proactive preventative maintenance and on-site expert repairs to ensure zero-downtime performance for high-volume production.

Medical Service Plan

Eligibility

All Form 4B and Form 4BL Series owners

Duration

Up to 5 years

Accessories Coverage (i.e. Form Wash, Form Cure)

Replacement Parts

Express Replacement Service

Accident Coverage

Priority Phone and Email Support

Training Videos and Live Q&A

Preventative Maintenance