Formlabs regularly releases updated firmware to fix bugs and improve functionality. Check your Fuse Sift's firmware to ensure you're always up to date.

Download the latest firmware version for your Fuse Sift with PreForm, then upload and install the firmware file on the machine. Review the firmware downloads and release notes to learn more about the improvements that come with each version's release.

To update the firmware via PreForm:

1. Open PreForm.
2. Connect the Fuse Sift to the computer via USB or connect the device to an Ethernet network.
3. Click File > Accessories. The Accessory List window opens.
4. Click the Fuse Sift’s serial name. The Device Details window opens.
5. Click Update in the upper-right corner of the Device Details window. The Firmware Update window opens.
6. Follow the onscreen instructions to download the latest firmware and then upload the file to the Fuse Sift. To upload firmware, the Fuse Sift must be connected to the computer via USB or the machine must be connected to an Ethernet network.
7. The Fuse Sift may automatically recognize that you have sent a firmware update. Tap Continue on the touchscreen to finish the installation.
8. If you are not prompted to Continue, continue the firmware update manually. Tap Settings > System > Firmware Update.
9. After the firmware update installs, confirm the system restart on the touchscreen or wait 30 seconds for an automatic restart.

If the touchscreen freezes during or after the firmware update, perform a power cycle to restart the Fuse Sift.

To power cycle the Fuse Sift:

1. Unplug the unit.
2. Wait at least 30 seconds to ensure a complete power cycle.
3. Reconnect the power cable to restart the Fuse Sift.

If the Fuse Sift is unable to complete an automatic firmware update or displays a decryption failed error message, perform a factory reset and manually update the device using PreForm.

To troubleshoot a decryption error:

1. Tap the wrench icon to access the Settings menu. Tap System > Factory reset and follow the onscreen instructions to perform a factory reset. The touchscreen displays Factory reset complete before initializing the Fuse Sift.
2. Update the Fuse Sift’s firmware via PreForm.

If updating via PreForm does not work, manually update the Fuse Sift’s firmware:

1. Download the firmware file and save it where it can be easily found.
2. Connect the Fuse Sift to the computer via USB or connect the device to an Ethernet network.
3. Open PreForm.
4. Click File > Accessories. The Accessory List window opens.
5. Click the Fuse Sift’s serial name. The Device Details window opens.
6. Click Update in the upper-right corner of the Device Details window. The Firmware Update window opens.
7. If you receive the Error checking for firmware updates notification, click Upload File.
8. Select the recently downloaded firmware file and click Open.
9. Click Update. PreForm begins to upload the firmware file to your machine.
10. Tap Continue on the touchscreen to finish the installation.
11. If you are not prompted to Continue, continue the firmware update manually. Tap Settings > System > Firmware Update.
12. After the firmware update installs, confirm the system restart on the touchscreen or wait 30 seconds for an automatic restart.
13. If the firmware update fails, try updating the firmware via a different network connection. If you were previously connecting the Fuse Sift to PreForm via USB, use an Ethernet cable. If you were previously connecting the Fuse Sift to PreForm via an Ethernet cable, use a USB cable.

If you see this error message repeatedly, contact Formlabs Support or a certified service provider and prepare your Fuse Sift for remote assistance and dashboard logging.

To prepare your Fuse Sift for remote assistance:

1. Tap the wrench icon to access the Settings screen. The Settings screen appears.
2. Tap System. The System screen appears.
3. Tap Remote Assistance. The toggle turns blue when it is enabled.

To prepare your Fuse Sift for dashboard logging:

1. Tap the wrench icon to access the Settings screen. The Settings screen appears.
2. Tap Connectivity. The Connectivity screen appears.
3. Tap Dashboard Logging. The toggle turns blue when it is enabled.