Medical Professional Service Plan (MPSP)

Available for Form 4B, Form 4BL, Form 3B+, and Form 3BL. Available in North America and EMEA only.

Premium 3D Printing Support, Made for Medical Professionals

Your business needs a 3D printing solution you can rely on for nonstop production. Behind our Medical Professional Service Plan is a dedicated team of certified medical 3D printing specialists who know exactly how to support your healthcare facility.

Consultations from Medical Experts

Schedule a consultation with a trained and certified expert in regulatory affairs and quality assurance.

Priority Access to Medical Certified Agents

A direct phone line to Medical Certified Agents and prioritized email support from our dedicated staff.

Training videos and a live Q&A

Watch our onboarding videos to get started and schedule a live Q&A with one of our experts to answer any questions about your workflow or applications.

Hot swap expedited printer replacement

Ensure constant uptime: Formlabs will ship you a replacement printer to keep you printing if your printer needs to be repaired or replaced.

Warranty for the duration of the plan

The Medical Professional Service Plan extends the one-year warranty included with your printer to the full duration of the chosen plan.

Compare Benefits

All Formlabs hardware comes with a basic one-year limited warranty and email support. Purchase a Medical Professional Service Plan to extend your coverage further and also get all these great benefits.

Basic Warranty

Duration

1 year

Printer/Component Replacement

Hot Swap

Chat & Email Support

Phone Support

Phone support by our team of Certified Medical Agents. Available Monday through Friday, 9 am - 6 pm ET and CET. Available in English.

Training Videos

Medical Service Plan

Duration

Up to 3 years

Printer/Component Replacement

Hot Swap

If troubleshooting doesn't get you back to printing, we'll expedite a replacement.

Chat & Email Support

Phone Support

Priority phone support by our team of Certified Medical Agents. Available Monday through Friday, 9 am - 6 pm ET and CET. Multilingual support in English, German, Italian, French, and Spanish.

Training Videos & Live Q&A

Schedule a live session with a Certified Medical Agent to ask questions about your specific workflow.

Medical Professional Service Plan is available at checkout or by contacting sales.

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Online Support

Explore our support articles to troubleshoot your printer, learn best practices for working with our materials, and more.

Visit Support Site

Learning Resources

New to medical 3D printing, or trying to level up your 3D printing skills? Explore guides, videos, and tutorials in our resource library.

Explore Resources

3D Printing for Hospitals

Deliver on-demand, personalized care through more effective workflows, quicker surgeries, and better identification and visualization.

Learn More

3D Printing for Medical Device Firms

Get innovative solutions into patients’ hands faster. 3D printing with Formlabs enables more nimble product development from R&D to production.

Learn More

Enterprise Service Plan (ESP)

ESP makes it easy to run multiple printers and maximize uptime by offering a list of professional services. Maintain your fleet by partnering with a dedicated contact for top-tier service.

Find Out More

Need Assistance Now?

Customer Support

We’re available to help you. Submit a support request here.

Submit a Support Request

Terms and conditions apply. Please see the Hardware Service Terms for more information.