Formlabs does not currently have specific troubleshooting steps for all Fuse 1 generation error messages. Please refer to the general troubleshooting steps below and contact Formlabs Support or your certified service provider.

The following steps are recommended for most issues seen on Fuse 1 generation printers:

1. Common steps for bugs, software issues, and electrical issues:
   1. Ensure that PreForm and your printer’s firmware are up to date.
   2. Power cycle the printer using the breaker switch on the rear of the printer. Leave the unit powered off for at least 30 seconds before powering back on.
   3. Ensure the printer is on a dedicated AC circuit that meets the required specifications noted in the site preparation guide.
   4. If an issue coincided with a software update, reinstall the current PreForm version and printer firmware and reupload the print job.
2. Common steps for print defects and failures:
   1. Confirm that you used the recommended refresh rate for your material.
   2. Check that you’ve performed all recommended maintenance steps, paying special attention to the IR sensor, IR sensor housing, and optical cassette.
   3. Refer to the Fuse 1 generation design specifications for best practices for print success.
3. Best practices for opening a support case with Formlabs:
   1. Provide photos of the specific error code, print defect, and any other symptoms you are seeing.
   2. Note the context of the issue (e.g., did the issue occur immediately after installation, after a software update, etc.).
   3. Note the frequency of this issue and whether it is persistent or intermittent.
   4. Note the material type, refresh rate, and whether you are printing with an inert gas atmosphere.
   5. Note the Serial Name of your printer.
   6. Note the serial number of each build chamber that has shown this issue (especially if there are different results from one build chamber to another).
   7. Provide diagnostic logs from your Fuse 1 generation unit.
   8. Note all troubleshooting steps already attempted.