Medical Professional Service Plan (MPSP)

Available for Form 4B, Form 3B+, and Form 3BL. Available in North America and EMEA only.

Form 3L
Form 4

Premium 3D Printing Support, Made for Medical Professionals

Premium 3D Printing Support Team

Your business needs a 3D printing solution you can rely on for nonstop production. Behind our Medical Professional Service Plan is a dedicated team of certified medical 3D printing specialists who know exactly how to support your healthcare facility.

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Personnel trained in medical workflows

Have an urgent question? You now have a direct phone line to one-on-one support. Call us Monday through Friday, 9am - 6pm ET and CET.
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Priority email support

You’re our priority in email support. Shoot us an email, and a certified medical 3D printing specialist will respond as soon as possible.
Pay per onsite visit

Training videos and a live Q&A

Watch our onboarding videos to get started and schedule a live Q&A with one of our experts to answer any questions about your workflow or applications.
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Proactive check-ins

We’ll check in on your process and equipment diagnostics every six months so you can stay focused on supporting patient cases or running your business.
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Hot swap expedited printer replacement

If our team determines your printer needs to be repaired or replaced, we'll ship you a replacement before receiving your old printer.
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Warranty for the duration of the plan

The Medical Professional Service Plan extends the one-year warranty included with your printer to the full duration of the chosen plan.

Medical Professional Service Plan is available at checkout or by contacting sales.

Online Support

Explore our support articles to troubleshoot your printer, learn best practices for working with our materials, and more.

Learning Resources

New to medical 3D printing, or trying to level up your 3D printing skills? Explore guides, videos, and tutorials in our resource library.

Enterprise Service Plan

Enterprise Service Plan (ESP)

ESP makes it easy to run multiple printers and maximize uptime by offering a list of professional services. Maintain your fleet by partnering with a dedicated contact for top-tier service.

Find Out More

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Customer Support

We’re available to help you. Submit a support request here.
Submit a Support Request

Terms and conditions apply. Please see the Hardware Service Terms for more information.