SLA Service Plans

Available for Form 4, Form 4L and Form Studio 1.

Eliminate the Unexpected

Secure your productivity. Protect your investment, maximize ROI, and eliminate unforeseen expenses with our dedicated service plans for the Form 4 Series, Form Studio 1, and Post-Processing Hardware.

All-Inclusive Hardware Warranty

Our experts provide rapid remote support and ship replacement parts at no cost to you. Coverage extends to all system accessories, including the Form Wash (V2/L), Form Cure (V2/L), Form Studio Wash + Cure.

Up to Five Years of Coverage for Your Entire Fleet

Ensure long-term reliability. Lock in multi-year savings when you purchase upfront with 1 year free on 3-year plans, or 2 years free on 5-year plans.

Accident Coverage

Accidents happen, but they shouldn't stop your production. We cover accidental damage alongside manufacturing issues with our service plans, ensuring your investment is safe under any circumstances. Form Studio 1 Ecosystem is subject to coverage deductibles for accidental LPU and full printer replacement.

Express Replacement Service

If remote troubleshooting and repairs can’t solve the issue, we’ll ship a replacement device before you return the original to minimize downtime.

Priority Phone and Email Support

Move to the front of the line with priority phone and email support from our team of dedicated experts. Please note that phone support for Form Studio 1 requires a service plan.

Training Videos and a Live Q&A

Master your machine with our comprehensive onboarding library and leverage a live 1-on-1 session with an expert to optimize your specific workflows.

SLA Service Plan Benefits

Choose the level of protection your workflow demands. Our SLA Service Plans offer comprehensive warranty coverage and Express Replacement Service for rapid recovery. Step up to a Production Plan for the ultimate safety net, including proactive maintenance and onsite expert repairs to ensure zero-downtime performance.

Form Studio 1 Pro Service Plan

Designed for Form Studio 1 customers to keep printing with access to priority customer support and accidental coverage on their investment

Eligibility

Form Studio 1 owners

Duration

Up to 5 years

Accessories Coverage (i.e. Form Wash, Form Cure)

Replacement Parts

Express Replacement Service

Accident Coverage

Accidental damage is subject to applicable deductibles for the LPU ($50) and full printer replacement ($150).

Priority Phone and Email Support

Training Videos and Live Q&A

Preventative Maintenance

Onsite Repairs

Uptime Spare Parts Kit

Price

1 year starting at $99

Form 4 Series Pro Service Plan

Designed for Form 4 Series customers to keep printing with access to priority customer support and accidental coverage on their investment

Eligibility

All Form 4 and Form 4L owners

Duration

Up to 5 years

Accessories Coverage (i.e. Form Wash, Form Cure)

Replacement Parts

Express Replacement Service

Accident Coverage

Priority Phone and Email Support

Training Videos and Live Q&A

Preventative Maintenance

Onsite Repairs

For Purchase

Uptime Spare Parts Kit

For Purchase

Price

Form 4 - 1 year starting at $599
Form 4L - 1 year starting at $1,699

Form 4 Series Production Service Plan

Designed for Form 4 Series customers with 5+ printers who need maximum uptime through onsite support and an uptime spare parts kit

Eligibility

5+ Form 4 Series Printers at one location

Duration

Up to 5 years

Accessories Coverage (i.e. Form Wash, Form Cure)

Replacement Parts

Express Replacement Service

Accident Coverage

Priority Phone and Email Support

Training Videos and Live Q&A

Preventative Maintenance

2x per year

Onsite Repairs

Onsite within 2 business days

Uptime Spare Parts Kit

Price

Form 4 - $1,200
Form 4L - $2,750

Service Plans are available at checkout or by contacting sales.

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Customer Support

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Terms and conditions apply. Please see the Hardware Service Terms for more information.