When troubleshooting a Dashboard connection, the source of the problem is dependent on the status of the printer and what actions are logged successfully. Depending on the issue you are experiencing, the source may be the printer settings, its network settings, or your network configuration.

A printer that is registered to Dashboard and networked over a Wi-Fi or Ethernet connection automatically syncs with Dashboard whenever the printer is able to send data over the internet.

To see printer and print data in Dashboard:

• The printer must be connected to the internet through a Wi-Fi or Ethernet connection.
• Logging must be enabled by tapping:
• Form 2, Form 3, and Form 3L generation: Settings > Connectivity > Dashboard Logging
• Form 4 and Form 4L generation: Settings > General > Analytics
• The printer must be registered to a Formlabs account.

To ensure a print’s progress is trackable in Dashboard, check the connectivity status of your registered printer:

• A printer is Idle when no job is currently being printed.
• A printer is Preparing to Print when a job is confirmed and the printer begins to pre-heat.
• A printer is Printing when a job begins.
• A printer is Offline when it is registered to Dashboard but is not connected to the internet.

A printer must be able to access the internet via a Wi-Fi or Ethernet connection to view up-to-date information for a specific print as well as a printer’s material usage. If a printer displays as Idle in PreForm and still does not log prints in Dashboard, then the printer is likely connected to the local area network and is unable to send printer data to secure servers over the internet in Dashboard.

To find the source of the connectivity issue:

1. Check the local network. If you are able to upload prints through a network connection but your print is not logging in Dashboard, check your network or with your network administrator for connectivity issues such as an existing firewall or network permissions. Firewall administrators should enable communication to and from *.formlabs.com on port 443.
2. Check the Formlabs server connection. Dashboard may also have periods of down time or temporary issues. Check the status of API on status.formlabs.com for down time.

Dashboard can only display a print and report print activity while the printer is online. Prints and print activity are not logged when the printer is offline. If an active print is not visible in Dashboard, the print must be restarted once the printer is confirmed to be online in order to be visible in Dashboard.

To restart a print, take the following steps:

1. Cancel the print using the printer touchscreen.
2. Test the Dashboard connection.
3. Check the network connections. This may require reconnecting the printer’s power, resetting the network connection, or consulting the Wi-Fi and/or Ethernet network administrator.
4. Restart the print once the serial name displays as Idle on Dashboard.