Our Formlabs Services team has helped thousands of customers print successfully. We know Formlabs 3D printers better than anybody. Often with just a little information, we can diagnose any issues and work toward a quick resolution.
We have two styles of support– great service with every printer and additional support for businesses.
For every Formlabs 3D printer, we pride ourselves on excellent customer service. You can always expect:
Fast and friendly.
We aim for fast replies and fast resolutions. We’ll be back to you within hours, not days. We’ve helped thousands of customers print successfully.
Humans helping humans.
When you contact Formlabs Services, you’re immediately working with one of our expert users. We know Formlabs 3D printers inside and out, and what it feels like to run into problems.
We’re staffed from Boston and Berlin for extended business hours. Our team can assist in English, German, and French; plus, we’re flexible to work with non-English speakers.
Satisfaction is success.
We track our results and we’re proud to say customers consistently rate Formlabs Services with satisfaction above 95%.
Pro Service Plan
These features are designed to increase your access to our expert support staff and minimize printing downtime. Pro Service Plan is a yearly subscription, available for Form 2 printers in North America and Europe. For more details, please review North American Terms of Service and European Terms of Service.
Customized Training Session
Learn in the ins and outs of desktop 3D printing with a training session customized to you. Schedule a 30-minute video chat with a Pro Service Engineer, and become an expert in no time.
Have an urgent question? You now have a direct line to a Pro Service Engineer to help you one-on-one. Call us Monday through Friday, 9 am to 5 pm EST.
Priority Email Support
You’re our priority in email support. Shoot us an email, and a Pro Service Engineer will respond within half a business day.
If our team determines your printer needs to be repaired or replaced, we’ll ship you a replacement before receiving your old printer. All you need to do is put the old one in the box and ship it back.
Submit a ticket to our support team. Make sure to follow our guidelines to submitting a ticket, and include details and photos of the problem you’re having so that we can help you as effectively as possible.