Our Formlabs Services team has helped thousands of customers print successfully. We know Formlabs 3D printers better than anybody. Often with just a little information, we can diagnose any issues and work toward a quick resolution.
Learn in the ins and outs of desktop 3D printing with a training session customized to you. Schedule a 30-minute video chat with a Pro Service Engineer, and become an expert in no time.
Have an urgent question? You now have a direct line to a Pro Service Engineer to help you one-on-one. Call us Monday through Friday, 9 am to 5 pm ET and CET.
Priority Email Support
You’re our priority in email support. Shoot us an email, and a Pro Service Engineer will respond within half a business day.
If our team determines your printer needs to be repaired or replaced, we’ll ship you a replacement before receiving your old printer. All you need to do is put the old one in the box and ship it back.
Comparison of Formlabs Services
Every Formlabs Printer ships with a full one-year warranty. For complete details, see the full warranty terms and shipping ranges.
** If you have recently bought a Formlabs printer, you can upgrade to our Pro Service Plan for $499 / 499 €.
Submit a Ticket
Submit a ticket to our support team. Make sure to follow our guidelines to submitting a ticket, and include details and photos of the problem you’re having so that we can help you as effectively as possible.