Premium 3D Printing Support, Made For Busy Professionals
The Formlabs Pro Service Plan (PSP) includes personalized onboarding training, hot swap replacement printer, and the best phone and email support in the industry.
Customized Training Session
Join our experts for personalized onboarding training online or at Formlabs HQ in Boston, MA, or Berlin, Germany to make sure your team gets up and running smoothly. 3D printing training is a way to help your team master the tools necessary to stay ahead.
When buying a 3D printer we know there's a lot to learn. Customized live online training will get you up to speed as quickly as possible.
After purchasing the Pro Service Plan, schedule a 60-minute customized online training, tailored to the topics most relevant to your applications. From print preparation in PreForm software to printer maintenance and post-processing, the customized online training covers the most essential aspects of working with the Formlabs printer and consumables.
Send your 3D models ahead of the training and your trainer will talk in detail about how to maximize your print success.
To make the most of the training, book your training time three to four weeks after practicing with your Formlabs printer. Consider inviting several colleagues to the training and recording the session to review or share afterward.
Priority Phone Support in Your Language
As a Pro Service Plan customer, you now have a direct line to our multilingual (English, German, Italian, French, Spanish) experts who are here to help you one-on-one. Call us Monday through Friday. 9 am - 6 pm ET and CET.
You’ll be at the top of the email chain with PSP support. Send an email to ask about anything from print preparation and post-processing to printer maintenance, and receive helpful responses, sometimes including short video tutorials, within half a business day.
Hot Swap Replacement Printer
We know that for many businesses, it’s crucial to be able to reliably plan 3D printing processes and schedules, and keep production downtime to a minimum.
Should your printer stop working, we’ll help to get you back up and running as fast as possible through troubleshooting support or Hot Swap.
The Pro Service team will provide detailed instructions by phone or email and, in many cases, you’ll be able to fix issues on-site.
In some cases, the printer needs to be returned to our repair center to resolve a hardware issue. With Hot Swap, we’ll send you a replacement machine to keep, so that you can start printing again within 72 hours.
Explore our on-demand support resources to troubleshoot your printer, learn best practices for working with our materials, and more.
New to 3D printing, or trying to level up your 3D printing skills? Explore guides, videos, and tutorials in our resource library.