Updated – June 14, 2023
Information We Collect
When you visit the Websites, register for our store, our forums, or the Dashboard, or apply for a job through our career page, we collect Navigational Information and may request that you provide Personal Information. Often you are able to choose what information you provide, but from time to time we may require certain information in order to provide the Services.
“Personal Information” means any information that identifies you personally, including your name, e-mail address, company name, address, phone number, and other personally identifiable information about you or your business. Personal Information can also include information about any transactions, both free and paid, that you enter into on the Websites. Personal Information may further include your IP address or other Navigational Information, discussed below, if such information can be used to identify you.
“Navigational Information” means information about your computer and your visits to the Websites such as your IP address, geographical location, browser type, referral source, length of visit, and pages viewed.
Information About Children
The Websites are not intended for or targeted at children under 13 years old, and we do not knowingly or intentionally collect information about children under 13. If you believe that we have collected information about a child under 13, please contact us at [email protected], so that we may delete the information.
Diagnostic and User Information
During installation, Formlabs software may ask you to consent to the collection of diagnostic information regarding your use of Formlabs software or hardware in order to help our engineers improve Formlabs products. If you consent, you agree that Formlabs may collect, maintain, and use information about the operation of your Formlabs hardware and software, such as hardware serial numbers, print times, laser power levels, and 3D model sizes. No models, 3D geometry, or Personal Information will be collected without your additional and explicit consent.
Information collected for and by the Dashboard will be associated with specific printers, identifiable by serial name. Users will access the printer through an encrypted MAC address where they will be prompted to create a username and password. Users who create an account will be able to associate printers with their account using the unique encrypted MAC address of the printer accessible via the printer’s user interface. Multiple user accounts may be associated with each printer, but each user must have physical access to the printer. Each user will be able to see every print job queued to the printer, but will be unable to associate print jobs with specific users unless the users self-identify in the print job’s title.
Use of Collected Information
Once given, you may revoke your consent at any time and/or object to future uses of your Personal Information by following the process outlined under “Opting-Out and Unsubscribing” below.
We Never Sell Personal Information
We will never sell your Personal Information to any third party.
Use of Personal Information
Use of Navigational Information
Use of Diagnostic and User Information
Customer Testimonials and Comments
We post customer testimonials and comments on our Websites, which may contain Personal Information. We obtain each customer's consent via email prior to posting the customer’s name and testimonial.
Use of Credit Card Information
If you give us credit card information, we use it solely to check your financial qualifications and collect payment from you. We use a third-party service provider to manage credit card processing.
Disclosure of Collected Information
Security of your Personal Information
We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use, and disclosure. When sensitive Personal Information (such as credit card information) is collected in our store, it is protected by our third-party e-commerce provider.
Social Media Features
We may offer publicly accessible message boards, blogs, and community forums. Please keep in mind that if you directly disclose any information through our public message boards, blogs, or forums, this information may be collected and used by others. We will correct or delete any information you have posted on our servers if you so request, as described in “Opting-Out and Unsubscribing” below.
Retention of Personal Information
We also maintain log files for internal analysis purposes. These log files are generally retained for a brief period of time, except in cases where they are used for site security and safety, to improve site functionality, or we are legally obligated to retain them for longer time periods. If such log files are maintained for a longer time period, they are anonymized and are not associated with Personal Information. We will remove this information from our servers at an earlier date if you so request, as described in “Opting-Out and Unsubscribing” below.
You agree not to provide any information, data, technology, models, documents, or other materials (collectively, “Materials”) to Formlabs that are restricted by any United States or international export control law, including the International Traffic in Arms Regulations and Export Administration Regulations, other than Materials classified as “EAR99” under the Export Administration Regulations.
International Transfer of Information
To facilitate our global operations, we may transfer and access Personal Information from around the world, including the United States. If you are in the European Union, or other regions with laws governing data collection and use, by providing your Personal Information to us, you consent to the transfer to, processing of, and storage of your Personal Information in the United States and other countries, the privacy laws of which may be considered less strict than those of your region. This consent applies in addition to other legal grounds for transfer, processing, and storage of your Personal Information, such as for contract fulfillment purposes.
To the extent that Formlabs is deemed to transfer Personal Information outside of the European Union we rely separately, alternatively, and independently on the following legal bases to transfer your information:
The European Commission has adopted standard contractual clauses (also known as Model Clauses), which provide safeguards for Personal Information that is transferred outside of Europe. We often use these Model Clauses when transferring Personal Information outside of Europe. You can request a copy of our Model Clauses by emailing [email protected].
Necessary For The Performance of The Contract Between Formlabs and Its Users
Formlabs provides a voluntary service; you can choose whether or not you want to use our Websites or Services. However, if you want to use our Websites or Services, you need to agree to our Terms of Service, which set out the contract between Formlabs and its users. As we operate in countries worldwide (including in the United States) and use technical infrastructure in the United States to deliver the Websites and Services to you, in accordance with the contract between us, we need to transfer your Personal Information to the United States and to other jurisdictions as necessary to provide the Websites and Services. Simply put, we can’t provide you with the Websites or Services and perform our contract with you without moving your Personal Information around the world.
We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights or to comply with a law, court order, or legal process.
Cookies and Data Trackers
Consent and Legitimate Interests in Processing
Formlabs may also automatically collect anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests, and favorites using log files. Log files may also include information regarding the success, failure of, or individual satisfaction with recent print jobs. Furthermore, log files may also information about your computer hardware and software that is automatically collected by Formlabs. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used by Formlabs for the operation of the Websites and Services, to maintain the quality of the Websites and Services, and to provide general statistics regarding use of the Websites and Services. This temporary storage of information by the system is necessary to allow the delivery of the Websites and Services to the user’s computer. To do this, the user's IP address must be kept for the duration of the session. This information is stored in order to ensure the functionality of the Websites and Services. In addition, this information is used to optimize the Websites and Services and to ensure the security of our information technology systems. This information is not used for marketing purposes. The log files will be deleted or anonymized after a reasonable time period, unless there is a need to keep the information for our legitimate interests or as required by law.
Opting-Out and Unsubscribing
Data Subject Rights
If you provide us with your Personal Information, you have the following rights with respect to that information. Where applicable, these rights are intended to align with Chapter 3 of the GDPR:
To have transparent, plain-language communication regarding your Personal Information
To revoke your informed consent at any time
To review the Personal Information that you have supplied to us and how this Personal Information has been used, including any international transfer history
To request that we correct any errors, outdated information, or omissions in the Personal Information that you have supplied to us
To request that your Personal Information not be used to contact you
To request that your Personal Information be removed from any solicitation list that we use
To request that your Personal Information be deleted from our records
To opt-out of being solicited by us or third parties
To exercise any of these rights, please contact us at [email protected] or by mail to Formlabs Inc., 35 Medford St., Somerville, MA 02143, Attention: Privacy. We will promptly change, correct, or delete your Personal Information.
Without prejudice to any other administrative or judicial remedy, you shall have the right to complain to a supervisory authority–in particular in the member state of your place of residence or employment or the place of the alleged infringement–if you believe that the processing of the personal data is violating the GDPR.
To Unsubscribe From Our Communications
You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link located at the bottom of our emails or by sending contacting by email at [email protected] or by mail to Formlabs Inc., 35 Medford St., Somerville, MA 02143, Attention: Privacy. Customers cannot opt-out of receiving transactional emails related to their account with us or our store as these communications are necessary for the completion of the Services.
California Privacy Rights Act: For California Consumers Only
Information Formlabs Collects
Formlabs has collected the following categories of Personal Information from its consumers within the last 12 months. Formlabs never sells Personal Information.
Rights of California Consumers
As of January 1, 2020, California law permits residents of California to request certain details about how their Personal Information is shared. California residents may exercise the following rights with respect to their Personal Information:
California consumers may request that Formlabs disclose to them the Personal Information Formlabs collects, uses, discloses, and sells, up to two times per year. Once we confirm your verifiable request, we will disclose your Personal Information we collect, use, disclose, and sell, if applicable.
Consumers may request the deletion of their Personal Information collected or maintained by us. Once we confirm your verifiable request, we will delete your Personal Information from our records. We may deny your request for deletion where an exception exists.
In addition to the rights above, once per year California consumers may also request certain information about our disclosure of Personal Information to third parties for their own direct marketing purposes during the preceding calendar year. Subject to exception for incentives that are reasonably related to the value of Personal Information, California consumers also have the right not to be discriminated against for exercising any of the rights listed above.
Exercising Your Rights and Verifying Your Request
If you wish to exercise any of your CPRA rights, please contact us at [email protected]. Formlabs will then reasonably verify your request by matching the identifying information you provide with your personal information maintained by Formlabs.