Formlabs Services

Our Formlabs Services team has helped thousands of customers 3D print successfully. In addition to on-demand support resources, we provide customer care, a minimum one-year warranty to each and every Formlabs 3D printer, and offer several additional service and warranty packages to meet your needs. Review the options to learn more about how we can help you succeed with high-quality 3D printing.

Service Plans for Professionals

Tailored for professionals, these premier support service plans are designed to meet the needs of your business and deliver a rapid response to critical issues. Our Service Plans are backed by a dedicated team of certified workflow-trained support representatives.

We Speak Your Language

Our team of service engineers supports you from Boston and Berlin for extended business hours. We provide frontline support in five core languages: English, German, French, Spanish, Italian.  

Humans helping humans

When you contact Formlabs Services, you’ll be working together with one of our experts. We know Formlabs 3D printers inside and out, and understand what it feels like to run into problems.

Direct Phone and Priority Email Support

You're our priority. Send us an email, and our expert team will respond within half a business day, on average 80% faster than for standard customer care.

Have an urgent question? As a service plan customer, you have a direct line to our team of experts to help you one-on-one. Call us Monday through Friday, 9 am – 6 pm ET and CET.

Customized Training Session

Learn the ins and outs of 3D printing with a training session customized to you. After purchasing a printer and a service plan, book your customised training. Your trained support representative will give you a general introduction and cover pre-print preparation in PreForm software, maintenance of the printer, post-processing various materials, and answer any questions you might have. You can also send your own models to the trainer in advance and discuss during the training how you can print them successfully.

Formlabs offers some next-level training and support which is considered like you are always having an expert by your side to help you in any situation. Those facts are a game-changer for us.


Bian Paul Sauperl
Corona Dentis, Dental Service Plan Customer

Hot Swap Replacement Printer

If our team determines that your printer needs to be repaired or replaced, we will replace it immediately. Once the replacement printer arrives, all you have to do is pack the defective printer and send it back.

This allows service plan customers to cut downtime without a 3D printer by 85% on average.
 

We are really happy with the print quality and technical support we receive from Formlabs, the service is excellent. Responses are quick and helpful and when we had an issue that we couldn’t resolve ourselves, we were able to get a hot swap printer as part of our Pro Service Plan membership.


Kals Wilde
Director, JR Design + Fabrication, Pro Service Plan Customer

Service Plan and Warranty Benefits Overview

Our premier support service plans include printer replacement and a list of proactive and reactive support services. See the detailed breakdown of the benefits below.

Customer Care
Extended Warranty
Pro Service Plan (PSP)
Dental Service Plan (DSP)
Medical Service Plan (MSP)
Enterprise Service Plan (ESP)
Printer Replacement Services
Printer / Component Replacement
X
X
X
X
X
Hot Swap
X
X
X
X
Spare Part Kit
X
Reserve Printer
Fleet > 20
Extended Warranty
Included, up to 3 years
Included, up to 3 years
Included, up to 3 years
Included, up to 3 years
Included, up to 3 years
Reactive Support Services
Chat Support
X
X
X
X
X
X
Email Support
X
X
X
X
X
X
Phone Support
X
X
X
X
Priority Email Support
X
X
X
X
Workflow-Trained Support Representatives
X
X
X
Expedited Repair Diagnosis
X
X
X
Proactive Support Services
Live, Customized Training
60 min for Form 3
90 min for Form 3L
90 min
90 min
120 min
Assigned Support Representative
X
Expedited Troubleshooting
X
X
X
Proactive Check-Ins
Bi-Annual
Bi-Annual
Quarterly
Tailored Release Notes
X
Remote Printer Health Monitoring
Quarterly
Quarterly Fleet Review
Quarterly
Upgrade Planning Support
X

* MSP and ESP are only available in the United States and Canada. Read the full terms of service.

Service Plan and Warranty Pricing

You can add service plans and additional coverage beyond the standard one-year warranty to any of our printer packages. Buy a service plan in a package with your Formlabs printer to save money and be covered for up to 3 years.

Form 3 + PSPForm 3B + DSPForm 3L + PSPForm 3BL + DSP
Basic package
incl. Accessories
1 Year
Warranty & Service Plan
$3,998$4,999
savings: $48
$11,999$13,999
2 Year
Warranty & Service Plan
$4,898
savings: $98
$5,999
savings: $446
$14,499
savings: $499
$16,499
savings: $998
3 Year
Warranty & Service Plan
$5,698
savings: $296
$6,899
savings: $944
$15,999
savings: $1,998
$18,499
savings: $2,496
Complete Package
incl. Accessories & Post-Processing
1 Year
Warranty & Service Plan
$4,999
savings: $197
$5,999
savings: $246
Coming SoonComing Soon
2 Year
Warranty & Service Plan
$5,899
savings: $295
$6,999
savings: $644
Coming SoonComing Soon
3 Year
Warranty & Service Plan
$6,699
savings: $493
$7,899
savings: $1,142
Coming SoonComing Soon

Pro Service Plan (PSP)

Premier support service is designed to meet the needs of your business and deliver rapid response to critical issues. 

Dental Service Plan (DSP)

Our Dental Service Plan (DSP) is backed by a dedicated team of certified Dental Support Specialists who know exactly how to meet the specialized demands of dental professionals. Includes personalized onboarding training, proactive check-ins, and the best phone and email support in the industry.

Medical Service Plan (MSP)

Premium 3D printing support, made for medical professionals. Behind our Medical Service Plan is a dedicated team of certified medical 3D printing specialists who know exactly how to support your healthcare facility.

Enterprise Service Plan (ESP)

Designed to provide maximum uptime, this top tier service enables production teams to partner with a dedicated contact to keep their fleet healthy with advanced training, hardware options, and remote monitoring when available.

Get in touch with our sales team to learn more.

Factory Solutions

Every business is unique. Your manufacturing solution should be too. Collaborate, develop, and produce with Formlabs.

Submit a Request

Submit a request to our support team. Make sure to follow our guidelines to submitting a request, and include details and photos of the problem you’re having so that we can help you as effectively as possible.