Shipping & Returns
Shipping
We are actively working on expanding our worldwide distribution. Currently we ship Formlabs products to the following countries:
| Store | North American Store | European Store and United Kingdom Stores |
|---|---|---|
| Shipping to | Canada, United States of America | Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Metropolitan France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom. |
| Available products | All products | All products. Pro Service Plan available in English, French, German, Italian and Spanish. |
| Warranty | New printer purchases ship with our one-year warranty. Formlabs covers shipping costs for warranty service within the United States. See terms. | New printer purchases ship with our one-year warranty. Formlabs covers shipping costs for warranty service. See terms. |
| Returns | 30 Day Return Policy | 30 Day Return Policy |
Formlabs ships to the locations indicated in the table above. We do not ship to PO boxes. The price of shipping is not included in the advertised price of Formlabs products. Shipping is added based on your products, shipping choices and location during checkout.
Unless otherwise specified, you are responsible for estimating and covering any duties, taxes, fees and/or other costs associated with shipment to your country. Upon checkout, duties and taxes may be estimated and charged. Formlabs is not responsible for additional fees or costs nor are we responsible for communicating with your local authorities to facilitate transit. We cannot give you an estimate on these costs beforehand.
By purchasing this product for shipment outside of the United States, you acknowledge and assume responsibility to conform with local laws and regulations while importing and using the product. You acknowledge that Formlabs is not responsible for regulatory compliance within your country. Formlabs is not responsible for the cost of replacement of any product held indefinitely by your local authorities.
Delivery
We ship items as soon as possible. Estimated delivery dates are indicated for each product in the Form Store. Shipment and delivery schedules may be impacted by regional and federal holidays. Given uncertainties in shipping, product availability, and circumstances outside our control (weather etc.) we cannot guarantee exact shipping dates.
When completing an order, you should receive an e-mail confirming your order shortly after completing your transaction. If you do not receive the e-mail, please check your spam or junk folder before contacting Formlabs. Tracking information will be emailed once the order's shipping information is generated. If you have any questions about the delivery of a specific item please contact us through our web form.
Once your order has been prepared for shipment or has shipped, Formlabs is unable to change the shipping address. Formlabs chooses which carrier will deliver your shipment, and some shipments require a signature. Each shipment notification email states whether a signature is required. After the first delivery attempt, the carrier may make subsequent delivery attempts before returning the shipment to Formlabs. Follow the tracking information and contact the carrier for detailed delivery information.
Returns
Formlabs accepts returns for unopened, unused, undamaged products within 30 days of the shipment date. Returns must be authorized by Formlabs. The Return Policy provides detailed information about options and procedures for returning your purchase.
Warranty
Formlabs offers a one-year warranty for Formlabs printers shipped to the countries listed above. Warranty services are specified in the table above and in the full warranty terms.