Shipping & Returns
Formlabs shipping providers will be closed during several holiday periods. Please anticipate longer processing periods and plan accordingly around the following dates:
- Orders placed after 9 am EST / 2 pm GMT on Friday, December 23 will begin processing on Tuesday, December 27. European orders will begin shipping on Wednesday, December 28.
- All orders placed after 9 am EST (5 pm GMT for European orders) on Friday, December 30 will begin processing on Tuesday, January 3, 2016.
We are actively working on expanding our worldwide distribution. Currently we ship Formlabs products to the following countries:
|Store||North American Store||European Store||International Store||Int'l Kickstarter Backer Store|
United States of America
|Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Metropolitan France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom||Australia, Japan,
New Zealand, Singapore,
|All other countries|
|Available products||All products||All products except Pro Service Plan||All products except Pro Service Plan||Resin, Resin Tank, and Build Platform only.|
|Warranty||New printer purchases ship with our one-year warranty. Formlabs covers shipping costs for warranty service within the United States. See terms.||New printer purchases ship with our one-year warranty. Formlabs covers shipping costs for warranty service. See terms.||New printer purchases ship with our one-year warranty. Formlabs covers shipping costs for warranty service. See terms.||Limited warranty service available. Formlabs does not cover shipping costs for warranty service. See terms.|
|Returns||30 Day Return Policy||30 Day Return Policy||30 Day Return Policy||30 Day Return Policy|
Formlabs ships to the locations indicated in the table above. We do not ship to PO boxes. The price of shipping is not included in the advertised price of Formlabs products. Shipping is added based on your products, shipping choices and location during checkout.
Unless otherwise specified, you are responsible for estimating and covering any duties, taxes, fees and/or other costs associated with shipment to your country. Upon checkout, duties and taxes may be estimated and charged. Formlabs is not responsible for additional fees or costs nor are we responsible for communicating with your local authorities to facilitate transit. We cannot give you an estimate on these costs beforehand.
By purchasing this product for shipment outside of the United States, you acknowledge and assume responsibility to conform with local laws and regulations while importing and using the product. You acknowledge that Formlabs is not responsible for regulatory compliance within your country. Formlabs is not responsible for the cost of replacement of any product held indefinitely by your local authorities.
We ship items as soon as possible. Estimated delivery dates are indicated for each product in the Form Store. Formlabs may or may not ship on national USA holidays. Given uncertainties in shipping, product availability, and circumstances outside our control (weather etc.) we cannot guarantee exact shipping dates.
When completing an order, you should receive an e-mail confirming your order shortly after completing your transaction. If you do not receive the e-mail, please check your spam or junk folder before contacting Formlabs. Tracking information will be emailed once the order's shipping information is generated. If you have any questions about the delivery of a specific item please contact us through our web form.
Formlabs accepts returns for unopened, unused, undamaged products within 30 days of the shipment date. Returns must be authorized by Formlabs. The Return Policy provides detailed information about options and procedures for returning your purchase.
Formlabs offers a one-year warranty for Form 1+ and Form 2 printers shipped to the countries listed above. Warranty services are specified in the table above and in the full warranty terms.