Troubleshooting the Form Wash V1

If the Form Wash V1 encounters any abnormalities, the touchscreen displays error messages and displays more details about the error. Follow troubleshooting steps to resolve common error codes on the Form Wash. If you encounter an error code not found in this article, refer to the general troubleshooting steps below.

The following steps are recommended for most issues seen on the Form Wash:

1. Common steps for bugs, software issues, and electrical issues:
   1. Ensure that your unit’s firmware is up to date.
   2. Power cycle the unit using the switch on the rear of the machine. Leave the unit powered off for at least 30 seconds before powering back on.
   3. If an issue persists and the unit’s firmware is already up to date, manually reinstall the latest firmware package.
   4. If an issue began immediately after updating the unit’s firmware, roll back the firmware package to the previous version.
2. Best practices for opening a support case with Formlabs Support:
   1. Provide photos of the error code and any other symptoms you are seeing, including videos of the following:
      • entire unit
      • areas near the tower
      • down into the wash bucket
   2. Note the context of the issue (e.g., did the issue occur immediately after installation, after a software update, etc.).
   3. Note the frequency of this issue and whether it is persistent or intermittent.
   4. Note all troubleshooting steps already attempted.

The Form Wash displays the error message MOTOR JAMMED - Power down and clear obstructions when the inner lid is not properly seated and the elevator cannot move properly. This is most common when the inner lid rests on top of the When the inner lid is mounted on the wash bucket incorrectly. To resolve this issue:

1. Unplug the unit, and manually lift the elevator to its maximum height.
2. Once the elevator is raised, plug the unit back in.
3. Remove the wash bucket.
4. Press down on the edges of the inner lid, so that the lid is flush with the bucket.
5. Reinsert the wash bucket. Ensure the inner lid stays flush with the bucket.

If repositioning the wash bucket does not solve the issue and the Z-axis remains stuck without any visible obstructions, contact Formlabs Support or your authorized reseller.